About

My Name is Yaw Otchere, and I am a Data Executive

I have over 20 years of leadership experience in creating measurable business outcomes and value through data within the financial industry. I specialize in identifying unique competitive advantages that can increase revenue and customer loyalty. One of my exceptional abilities is building high-performing, diverse, and inclusive data teams that bring multiple perspectives to the table. My core competencies include:

  • Data Strategy
  • Data Analytics & Insights
  • Machine Learning (ML)/AI
  • Data Security & Privacy
  • Data Governance & Compliance
  • Business Insights and Intelligence
  • Reporting

Experience

Director of Security Analytics and Strategy

  • Managed the overall cybersecurity budget and reduced annual expenses $15M through data-driven analyses that pinpointed opportunities to offboard redundant contracts, consolidate teams, and leverage consultant to full-time employee conversion
  • Reduced run rate costs 50% by rebuilding the cybersecurity metrics team from scratch to create a high-performance, service-driven organization with increased capacity and higher-quality output
  • Improved monthly KRIs turnaround 67%, from 15 days to 5 days, through upgraded data automation and direct links to source systems, working with the IT team, and eliminating manual office work and errors
  • Enhanced customer satisfaction and reduced customer facing costs $1.5M to $2.5M with fraud loss prevention controls by combining cyber data with other financial crimes data
  • Developed a 5-year data and information strategy for cybersecurity to support business priorities
  • Directed a data capability maturity assessment for cybersecurity determining areas where increased investment was needed to shore up data capabilities to drive business outcomes

Director of Analytics and Enablement

  • Grew annual revenue $4M to $5M by building a balance trend tool allowing regional leaders to act on pricing 30 days to 60 days earlier than previously possible using Spotfire, PowerBI, and Tableau
  • Reduced review time from 30 hours to 4 hours for 40% of customers identified as low risk with a ML model to predict customer portfolios risk levels which improved client Relationship Manager (RM) performance
  • Enhanced customer satisfaction with a data-driven customer loyalty program that pinpointed "at risk" customers and enabled targeted outreach, ranking the bank 1st in their customer segment 2 consecutive years (2017 and 2018) with industry-leading performance
  • Reduced onboarding time from 6 weeks to 3 weeks for the 250-person Analytics CoE by standardizing training and knowledge transfer for data scientists and analysts leading to greater new hire performance
  • Led the product management and IT selection function for the Analytics CoE to drive the implementation and integration of new analytics products into the employee suite
  • Reduced attrition 50% and boosted employee engagement 23 points to an industry-leading score in 1 year, by improving employee listening, removing poor leadership, building relationships within teams, and promoting internally
  • Built a high-performing analytics team where we were able to hire, motivate, mentor, supervise, and develop talent, including business data analysts to enhance data capabilities and drive business outcomes

Senior Manager of Analytics and Insights

  • Grew sales 10% to 12% annually for 3 years (2014 to 2016) with a data-driven reporting and performance management tool using market data, competitive intelligence, and staffing projections to drive tailored targets for the 40,000 member retail salesforce
  • Increased productivity and sales team member target alignment 20% (from 50% to 70%) by designing and implementing an interactive performance management reporting dashboard to understand projected sales, achievement to target, and future pipeline
  • Established a management focused data-driven target cascade process with real-time reporting enabling close tying of leadership revenue goals at the regional level to individual sales targets for employees across the country
  • Developed and shared business insights across the Canadian banking team driving management action